Frequently Asked Questions

How do I book a class?

• via website or app
• must create account and sign waiver during booking process
• you may book online up to 10 minutes before class start and up to 30 days in advance

Do I have to pre-register?

• No, walk-ins are welcome!
• However, pre-registration guarantees your spot 
• Walk-ins will be accommodated on 1st come, 1st serve basis if spots are available

What if I am late?

• call to tell us and we will hold your bike until class starts
• if you do not call, your bike will be released to a waitlisted client 2 minutes before class starts
• the studio will be locked upon class start and for the duration of class

What kind of bikes do you have?

Schwinn AC Performance indoor cycle with Carbon Blue belt drive.

W: 21 IN (53 CM)
L: 42 IN (107 CM)
H: 51 IN (130 CM)
MAX PRODUCT LENGTH: 54 IN (137 CM)
PRODUCT WEIGHT: 102 LBS (46 KG)

• Carbon Blue™ durable toothed drive train provides an Authentic Cycling experience
• Magnetic Resistance Brake for zero drive train maintenance
• Performance Plus™ handlebars – Lightweight & ergonomically designed for reduced hand pressure in performance positions
• Schwinn® Fit System enables versatile seat and handlebar adjustments for refined positioning
• Frame Finish – Powder Coated Aluminum
• Front transport wheels making it easy to move the unit

Are there age or size requirements to ride the bikes?

• must be 18 years or older
• recommended height: 4’11” – 6’8” ft tall
• max body weight: 350 lbs

What should I bring?

• towel
• hydration fluid of choice
• cycling shoes recommended, but our bikes can accommodate regular tennis shoes
• yoga mat if indicated for class
• energy, motivation, positivity!

What should I wear?

• cycling shoes recommended, but our bikes accommodate regular tennis shoes (must be closed toe, sandals not allowed)
• appropriate workout attire, deemed safe per instructor discretion

What amenities do you have?

• changing rooms
• restrooms outside just around the corner
• no lockers but you have a personal storage crate at your bike
• hand sanitizer throughout the studio
• plenty of nearby parking

When should I arrive for class?

• the studio opens 30 minutes before class
• new riders are encouraged to arrive at least 15 minutes before class start

What is your cancellation policy?

• must cancel 4 hours or more before class start and your class will be credited back to your account with no penalty
• No shows and classes cancelled within 4 hours of class start time will result in loss of a class if using a class package, or a $10 late cancellation fee if using autopay membership.

What if I cannot do some of the moves or exercises?

• always listen to your body to remain comfortable and safe
• instructors will demonstrate moves and provide modifications
• only do what feels good for your body
• we can help you before or after class

What should I NOT bring?

• your bad day
• negativity
• unkindness

What payment options are available?

• we accept cash and all major credit cards
• we encourage contactless payment via a saved credit card on your account
• service purchases are non-refundable and non-transferrable
• special purchases/donated services subject to additional use criteria

What equipment do you provide?

• you get a bike!
• 2-5 lb dumbbells
• resistance bands

Can minors participate?

If you are under the Age of Majority in the State of Hawaii (18 years old), your legal guardian must also sign the Studio Waiver on your behalf, and/or be present when agreeing to these terms online or electronically. Additionally, your legal guardian must accompany you for the entirety of any class you participate in.